Terms & Conditions
All items offered on our website are subject to availability. To purchase any of the items on our website, please contact us stating your requirements, either by letter, email or telephone, details can be found by clicking the ‘Contact Us’ button above. For reasons of security, please do not include details of credit or debit cards in any correspondence. Upon receipt of your order we will determine the delivery costs for your order, and advise you accordingly. At that point only will we request payment for your order.
Prices and Payment
All prices are in £ sterling but do not include VAT. Delivery charges are not included in the prices quoted on our website. We currently accept payment by cash, cheque and most major credit and debit cards.
We only deliver within the mainland, other areas including overseas by special arrangement. We cannot guarantee delivery times but we aim to process your order within 24 hours of receipt so that delivery should be within 5 to 7 working days.
Delivery costs for each order will be determined upon receipt of your order, and we will contact you to request payment.
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods that by their nature cannot be returned. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, telephone or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
Any complaints regarding the goods or services supplied should be made to:
Grosmont Bookshop, Front Street, Grosmont YO22 5QE / Phone: 01947 895170.
You can e-mail, write or telephone us with your complaint. Our opening hours depend on the time of year but are at least from 11 a.m. to 4 p.m. whenever trains are running on the North Yorkshire Moors Railway (please see the website home page for further information on opening hours).
These Terms and Conditions do not affect any of your statutory rights.
Grosmont Bookshop do not disclose buyers' information to third parties.
Data collected by Grosmont Bookshop is used to take and fulfill customer orders only.